About Us
Woodworks Craft Supplies are a UK based company offering online craft supply purchases.
Making a purchase
Making a purchase could not be easier. Just browse our product pages
and click on the Buy Now button shown alongside the product you would like to
purchase. After adding an item to your shopping cart by pressing the Buy
Now button, you will be shown the current contents of your cart. At this
point you can easily change quantities, delete items from your cart,
continue shopping or checkout.
After pressing the Checkout button you will be prompted to sign in or create an account. Once you have signed in you can complete your order using either credit card, UK debit card or cheque. When the order is complete you will be sent an email confirming your order.
We accept Visa, MasterCard, Solo, Switch and Maestro as forms of payment.
All transactions will be charged in UK pounds and will be shown on your
credit card statement in your local currency. Please note that the
transaction will appear on your statement as Woodworks Craft Supplies.
Security
The Woodworks Craft Supplies website utilises a Verisign certified SSL security
e-commerce system. This ensures that all payment details are encrypted
so that they can be sent to us in a 100% safe way.
Shipping
All purchases are dispatched via first class post.
All non UK orders are sent via International Air Mail. Shipping charges
are shown below:-
| Order Value |
Price |
| £0.00 - £4.99 |
£1.95 |
| £5.00 - £9.99 |
£3.90 |
| £10.00 - £24.99 |
£6.10 |
| £25.00 - £99.99 |
£9.50 |
| £100.00 + |
FREE |
These prices are for delivery to UK Mainland destinations, but do not include the Highlands and Islands. For these destinations and for Europe and the Rest of the World please contact us for a quote.
Delivery schedule
We endeavour to dispatch your order within 48 hours, however this is not always possible, but we should certainly dispatch within 5 days. We will notify you by email if there is a problem with your order. Please contact us if you have not received it within 10 working days.
Back orders
If any item from your order is not in stock, we will back order it for
you. Your credit card will not be charged until your order is ready to be
shipped.
Returns Policy
If you are not entirely happy with the items supplied against any order, simply return them, within 7 working days, for either an exchange or a refund (less postage). Please note: you are responsible for the cost of returning the goods to us, and they must be returned in an unused condition in their original packaging.
Contact info
If you need to contact us, please email us on sales@woodworkscraftsupplies.co.uk.
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