Returns/Refunds

Returns/Refund Policy
If the goods we have supplied to you turn out to be faulty, incorrectly described, or otherwise do not conform to the contract you have with us, either during or after the 14 day cancellation period or afterwards, please Contact us

Your rights
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us - our contact details are given on the Contact us page.

If you are unclear about your rights or require advice, you can contact the Citizens Advice Consumer Service on 03454 04 05 06 or to speak to a Welsh Advisor 03454 04 05 05. Alternatively you can visit the website at www.adviceguide.org.uk.

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